Bathroom Process & Investment Guidance

Your designer reviews product, finish and design decisions with your agreed budget in mind throughout the design process.

The staged approach allows the specification and quotation to be reviewed before orders are placed. Where we become aware of an impending supplier price increase during the design-retainer stage, we will aim to give you notice so that you can decide whether to proceed to the order stage.

Once the 50% deposit has been paid and the supplier orders have been placed, the agreed product prices are locked in against later supplier increases.

The design is developed from the direction and scope already agreed with you. Normal refinements can be made as the design progresses.

If you request a substantial change, or new work is identified outside the agreed scope, your designer will discuss it with you before proceeding. Any effect on the quotation, specification or project programme should be explained and agreed first.

Changes to a wider renovation or building schedule will also be reviewed with you and the relevant trades so that the bathroom programme can be adjusted wherever reasonably possible.

Prices remain subject to supplier changes while the project is still being developed under the design-retainer stage.

Once the final quotation is approved, the 50% deposit is paid and the supplier orders are placed, the agreed product prices are secured. Your designer will aim to give you advance notice of any known supplier increases before that point.

Additional costs may still arise if you later change the specification or scope, or if work is required that was not included in the agreed quotation. Any such change should be explained and approved before the additional work proceeds.

Lead times depend on the products specified and whether any furniture, shower screens, worktops or other components need to be made or finished to your project’s dimensions. Manufacturer production schedules and product availability can also affect delivery.

As a guide, allow approximately eight to ten weeks for the bathroom components to arrive at our warehouse. If you are working to a fixed or shorter programme, please discuss it with your designer as early as possible so we can confirm what is achievable. If you have a more pressing timescale, please let us know, and we’ll be able to advise on a case-by-case basis.

Your designer will explain the expected timings before orders are placed and keep you informed if a manufacturer or supplier advises us of a change.

If schedules shift, we work closely with you and any associated trades to adjust plans wherever possible. Clear communication ensures any changes are managed efficiently and with minimal disruption.

Where we are facilitating the installation works, we manage and coordinate trusted third-party trades as part of the overall project.

If you are working with your own builder or trades, we provide the necessary information, drawings and support to ensure installation proceeds smoothly and correctly.

Installations are carried out by our experienced bathroom specialists who understand the precision required for high-quality furniture and components.

Quality checks are carried out throughout installation, with attention to alignment, fit, finish and function. Installation is only signed off on once everything meets the agreed standard.

The final 5% payment is requested once the project is complete and everyone is satisfied with the finished result. This payment enables the release of product warranties and associated documentation.

For bathroom designed and installed by Hobson’s Choice, we provide:

• A five year limited warranty on bathroom furniture 
• A two year labour warranty

Manufacturer warranties apply to appliances and ancillary components. These warranties cover manufacturing quality and functional safety but exclude consumables such as lights, batteries and filter elements.

We provide full handover documentation, appliance commissioning and ongoing support should questions arise. Our relationship with clients continues beyond installation, ensuring confidence and peace of mind.

You will receive a free-of-charge kitchen ‘tune-up’ after around six months. Your installer checks key furniture alignments, such as the now fully-loaded drawers, as well as the general working condition of the kitchen.

Prior to the expiration of the kitchen warranty, we will arrange a free-of-charge ‘Kitchen MOT’ installer visit. During the assessment, your installer will check all of the kitchen furniture and compile a list of any elements that can be replaced or repaired under warranty.

Out-of-warranty service visits are charged as follows:

• Up to 1 hour: £140 + VAT
• Up to 2 hours: £225 + VAT
• Up to 4 hours: £325 + VAT
• Up to 8 hours: £550 + VAT

Before arranging a visit, we may ask you to send photographs or a short video. This helps us understand the issue, identify any likely parts or materials and prepare the most appropriate response.