Bathrooms
Creating a more considered start and end to every day
Designed around daily use. Resolved from the start.
A bathroom needs to feel comfortable, work properly and sit naturally within the property. Achieving that means looking beyond the bath, basin and tiles.
Your designer considers the room dimensions, movement, storage, water pressure, drainage, heating, ventilation and lighting alongside the materials and products you select. These decisions are developed as one scheme, so the visible room and the services behind it work together.
We undertake individual bathrooms and multi-room projects for renovations, extensions and new homes. The same designer remains involved through the brief, design development, specification, installation and handover.
“We really love our bathrooms and were so pleased and relieved to have found not only great designs and products, but also a team who have been wonderful to work with. Thank you so much for making the process so much less stressful than I had anticipated.”
Bathroom Project FAQs
You can always call us directly on 01793 490685 or email us at info@hobsonschoice.co.uk
How does your design and payment process work?
Our process is structured, transparent and milestone-led, designed to give clarity at each stage while allowing the design to evolve collaboratively.
Following your initial design presentation, and once you are happy that the project is moving in the right direction, we request a monetary commitment before completing further work.
Option 1 – 50% deposit of the quotation presented
Option 2 – A design retainer: 10% of the presented quotation, credited to your future order at such time as you’re ready to proceed to the 50% deposit.
This allows us to release your design and progress confidently into detailed development, ordering and scheduling.
Approximately one week prior to the installation date agreed at time of order placement, we will request a further 45% of the total contract value.
After the final installation sign-off we will request the remaining 5%.
Payments are staged to reflect design development, product ordering, delivery and completion, ensuring clarity and protection for both parties throughout the project.
Is there a design retainer, and what does it cover?
Yes. We request a designer retainer of 10% of the current overall quotation.
This is a non-refundable fee that:
- Releases your current bathroom plans
- Establishes a clear milestone from which design revisions can be developed
- Allows the design to be refined, evolved and technically resolved
The design retainer is credited towards your final project cost and forms part of the overall quotation.
Is the design retainer refundable if we don’t proceed?
No. The design retainer is non-refundable, as it reflects the professional design time, technical development and intellectual property released at this stage.
How many design revisions are included?
Once the design retainer is in place, the design becomes a collaborative, evolving process. Revisions are developed from the agreed design direction, allowing the scheme to be refined and resolved in detail.
If substantial changes fall outside the agreed scope, your designer will discuss this with you clearly before proceeding.
What is included in your quotation and what is not?
Your quotation is comprehensive and tailored to your specific project. It typically includes:
- Cabinetry, brassware and specified components
- Delivery and dry-fit installation (unless supply-only is agreed)
- Design development and coordination
- Project-related services as outlined in your proposal
Items outside the agreed scope, such as unrelated building works or services not specified, are excluded unless clearly stated.
How do you help prevent budget creep once the project has started?
Our staged process is designed to protect your budget. At all stages of design development, we work openly and collaboratively to meet your budgetary requirements. During the design retainer process, supplier price increases would still apply, but we will endeavour to give you good notice of impending price increases to enable you to decide whether to move to 50% deposit stage.
Once the deposit is paid and the order is placed, prices are locked in with suppliers, protecting you from future increases.
Is delivery and installation included in the price?
Yes. Unless we are specifically providing a supply-only service (for example, individual basins or bathroom components), every bathroom we design includes delivery and a full dry-fit installation service as standard. These costs are clearly included in your comprehensive quotation.
Are electrical and plumbing works included?
Where required, electrical and plumbing works can be included as part of our extended facilitating works capability.
We work with trusted, certified electricians and plumbers, managed by us as part of the overall project. In a renovation situation, all kitchen appliances are commissioned prior to completion of the installation. In a new build or extension, as long as all services provided by other trades are live, we will complete the appliance commission.
How do you ensure the layout will work in everyday use?
Our designs are developed around real-world use, not just appearance. Storage capacity, clearances, ergonomics, appliance integration and workflow are all considered carefully during the design process.
Your designer will guide decisions to ensure the finished space works comfortably and efficiently for everyday living.
How do you help us avoid making design decisions we might regret later?
Our role is to balance aesthetics with longevity and functionality. We help clients assess how design choices will perform over time, guiding decisions around layout, materials, finishes and features to ensure the space remains practical, adaptable and enjoyable long after installation.
What happens once we’re ready to proceed and place an order?
Once you are ready to move forward, we request a 50% deposit of the final quotation (inclusive of the design retainer, if applicable).
This enables us to place orders, secure production and lock in pricing. At this stage, scheduling and preparation for installation begins.
What are typical lead times, and what can affect them?
Lead times vary depending on product selection, level of bespoke detail and manufacturer schedules. As a guide, we would suggest between 8 and 10 weeks for all of your bathroom project components to be delivered to our warehouse. If you have a more pressing timescale, please let us know and we’ll be able to advise on a case-by-case basis.
Your designer will advise you of anticipated timelines and keep you informed should any external factors affect delivery.
What happens if our build programme or schedule changes?
If schedules shift, we work closely with you and any associated trades to adjust plans wherever possible. Clear communication ensures any changes are managed efficiently and with minimal disruption.
Who coordinates trades and installation sequencing?
Where we are facilitating the installation works, we manage and coordinate trusted third-party trades as part of the overall project.
If you are working with your own builder or trades, we provide the necessary information, drawings and support to ensure installation proceeds smoothly and correctly.
Who installs our bathroom, and why does that matter?
Installations are carried out by our experienced bathroom specialists who understand the precision required for high-quality furniture and components.
How do you ensure quality during installation?
Quality checks are carried out throughout installation, with attention to alignment, fit, finish and function. Installation is only signed off on once everything meets the agreed standard.
When is the final payment due?
The final 5% payment is requested once the project is complete and everyone is satisfied with the finished result. This payment enables the release of product warranties and associated documentation.
What warranties and guarantees do you provide?
For bathroom designed and installed by Hobson’s Choice, we provide:
- A five year limited warranty on bathroom furniture
- A two year labour warranty
Manufacturer warranties apply to appliances and ancillary components. These warranties cover manufacturing quality and functional safety but exclude consumables such as lights, batteries and filter elements.
Planning a bathroom project?
Where would you like to explore next?
Continue your bathroom design journey.
