Privacy Policy

Hobson’s Choice designs and installs kitchens, bathrooms and living spaces for private clients and works alongside architects, interior designers and other professionals.

For the purposes of UK data protection law, Hobson’s Choice is the data controller responsible for the personal information described in this policy.

Registered company number: 01478361
Registered office: Gloucester House, Shrivenham Road, Swindon, SN1 2NR
Email: info@hobsonschoice.co.uk
Privacy enquiries: info@hobsonschoice.co.uk

The information we collect depends on how you interact with us.

When you make an enquiry, book an appointment or contact us, we may collect information such as your:

information you choose to include in a message or enquiry.

• name;
• email address;
• telephone number;
• postcode or property address;
• preferred showroom or location;
• project requirements;

If you become a client, we may also hold information required to design, manage and deliver your project. This may include property details, plans, specifications, correspondence, quotations, contracts, payment records and information relating to installation or aftercare.

When you use our website, technical information may also be collected through cookies and similar technologies. More information about this is provided in the Cookies and similar technologies section below.

We may use your personal information to:

Respond to enquiries
To answer questions, arrange appointments and provide information about our services.

Develop and manage a project
To understand your requirements, prepare designs and specifications, provide quotations and coordinate the delivery and installation of your project.

Manage our relationship with you
To keep appropriate records of correspondence, appointments, decisions and agreements.

Process payments and meet our legal obligations
To maintain financial and contractual records where required.

Improve our website and services
Where permitted, we may use website analytics to understand how visitors use the site and identify opportunities to improve it.

Send marketing communications
Where we have the appropriate permission or other lawful basis, we may send information about products, services, projects, events or advice that may be relevant to you.

You can unsubscribe from marketing communications at any time.

When you use our website, technical information may also be collected through cookies and similar technologies. More information about this is provided in the Cookies and similar technologies section below.

UK data protection law requires us to have a lawful basis for using personal information. The appropriate basis depends on why the information is being used.

Depending on the circumstances, we may rely on:

Contract
Where the information is needed to take steps at your request before entering into a contract, or to fulfil a contract with you.

Legitimate interests
Where using the information is necessary for the reasonable operation of our business and those interests are not overridden by your rights.

This may include responding to enquiries, maintaining client and project records, providing aftercare and improving our services.

Consent
Where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

Legal obligation
Where we need to retain or use information to meet a legal, regulatory, accounting or tax requirement.

The precise lawful basis should be checked against your internal data-processing activities before publication.

We do not sell your personal information.

We may share relevant information with organisations that help us operate our business or deliver your project. Depending on the circumstances, these may include:

• product manufacturers and suppliers;
• installation teams and specialist trades;
• architects, interior designers and other project professionals;
• delivery and logistics providers;
• IT, website hosting and software providers;
• customer relationship management and communications platforms;
• payment, accounting and professional advisers;
• analytics and marketing technology providers, where the appropriate permissions are in place;
• public authorities or regulators where we are legally required to do so.

We only share information that is relevant to the purpose for which it is required.

We keep personal information only for as long as it is needed for the purpose for which it was collected, including any legal, accounting, contractual, warranty or aftercare requirements.

Different types of information may therefore be kept for different periods.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to people and organisations that need it for legitimate business purposes.

No method of storing or transmitting information can guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

We only share information that is relevant to the purpose for which it is required.

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information;
• ask us to restrict the way your information is used;
• object to certain uses of your information;
• ask for your information to be transferred in a portable format;
• withdraw consent where consent is the basis on which we are using your information.

These rights do not apply in every circumstance, and there may be legal reasons why we cannot comply with a particular request.

If you would like to exercise any of your rights, contact us at info@hobsonschoice.co.uk.

If you have chosen to receive marketing communications from us, we may contact you with information about our services, projects, events, products or advice.

You can change your mind at any time by:

• using the unsubscribe link included in our marketing emails; or
• contacting us directly.

Stopping marketing communications will not affect other messages that we may need to send in connection with an enquiry, project, contract, service request or warranty.

Our website uses cookies and similar technologies to provide essential website functions and, where permitted, to understand how the website is used and support our marketing activity.

Some technologies are necessary for the website to operate. Others are optional and are used only where the appropriate consent or other applicable legal basis is in place. Current ICO guidance requires users to be told what storage and access technologies are used and what they do; prior consent is required unless an exception applies.

You can review or change your cookie preferences at any time through the Cookie Settings option on this website.

Cookies used on this website

The declaration below is generated automatically and shows the cookies and similar technologies currently identified on this website, including their provider, purpose and duration.

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites. If you follow an external link, you should review the privacy information provided by the organisation operating that site.

We may update this policy from time to time to reflect changes to our services, technology or the way we use personal information.

The latest version will always be published on this page, together with the date it was last updated.

Questions or concerns about your information
If you have a question about this privacy policy, the information we hold about you or the way it has been used, please contact:

Hobson’s Choice
Gloucester House, Shrivenham Road, Swindon, SN1 2NR
info@hobsonschoice.co.uk
01793 490685

We will try to resolve any concern directly.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with the way your personal information has been handled.